Frequently Asked Questions
Can I trust you with my clothes?
Yes, of course. All our ironing is carefully undertaken, in a pet and smoke free environment. What's more, Steamteam is fully insured, so you have peace of mind that we've got it covered no matter what.
What should I put my clothes into?
You can put clothes into a bag or basket, or alternatively, we always carry spare bags. We can also pick up loose clothes, or clothes on hangers.
What do I do if I have any special requests?
You can discuss them by calling or emailing us, or telling our collection driver at the time of pick up.
Do I need to separate my laundry?
No. We will separate into bundles at the time of ironing. However, you can if you prefer.
Can you collect from my work address?
Yes, and we often do. We'll arrange a time suitable for you, and arrange to meet you at your place of work. We can also deliver to your workplace.
Are my clothes insured?
Yes. We hold liability insurance to the amount of £2 million, provided by Simply Business.
How long does it take?
We can turn ironing around in 24 hours, although we may need a little longer for larger contracts. We can discuss an arrangement suitable for you, and aim to collect and deliver on time, every time.